FAQ's

Frequently Asked Questions (FAQs) – Mera Deal

Here are answers to some of the most common questions our customers ask:

📦 1. Where do you ship?

We currently ship all over India. We do not offer international shipping at this time.

⏱️ 2. How long does delivery take?

Orders are usually delivered within 7–15 business days from the date of order confirmation.
Delivery times may vary based on your location and the shipping partner.

💳 3. What payment methods do you accept?

We accept all major payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, etc.)

  • UPI

  • Net Banking

  • Wallets (Paytm, PhonePe, etc.)

  • Razorpay Gateway
    ✅ We do offer Cash on Delivery (COD) at this time.

🔁 4. Can I return or exchange a product?

Yes! We follow a 5-day return/refund policy.
If your product is damaged, incorrect, or defective, you can request a return within 5 days of delivery.
For full details, please see our Refund Policy.

🛍️ 5. What products are not eligible for return?

We do not accept returns on:

  • Used or damaged items

  • Personal care or hygiene products (e.g., cosmetics, innerwear)

  • Items returned after the 5-day window

🧾 6. How do I request a refund or return?

Please email us at 📧 meradeal.supp@gmail.com
Include:

  • Your order ID

  • The reason for return

  • Clear photos of the product (if damaged or incorrect)

Our team will respond within 24–48 hours.

🛒 7. Do I need to create an account to order?

No, you can check out as a guest.
However, creating an account helps you track your orders, manage your preferences, and shop faster next time.

🔒 8. Is my information secure?

Absolutely. We use secure payment gateways and follow strict privacy standards.
Your personal information is protected under our Privacy Policy.

📧 9. How can I contact customer support?

You can email us at: meradeal.supp@gmail.com
Support hours: Monday–Saturday, 10:00 AM to 6:00 PM (IST)
We aim to reply within 24–48 business hours.